Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

As a Customer Success Director - Rockerbox, you will be the primary strategic partner for a portfolio of high value enterprise customers. This is a high impact individual contributor role in a fast evolving environment, focused on delivering measurable outcomes, ensuring adoption of our unified measurement platform, and driving revenue retention and expansion within your accounts.

You will work cross functionally with Product, Engineering, Sales, and Support to ensure our customers achieve maximum value from Rockerbox from onboarding through long term partnership. This role requires strong ownership, comfort navigating ambiguity, and the ability to balance long term strategy with urgent customer needs.

What You'll Do

Customer Outcomes and Strategic Advisory
• Serve as the trusted advisor and day to day lead for a portfolio of ICP >$100K ACV enterprise customers
• Develop strategic customer success plans that align Rockerbox capabilities with customer objectives and maturity
• Drive adoption of platform features including MTA, testing, MMM, and data warehousing
• Deliver proactive guidance and frameworks to help customers leverage Rockerbox for decisioning

Retention and Growth
• Own revenue outcomes across your book of business in coordination with the Client Partner team
• Identify and close expansion opportunities in partnership with Client Partner team
• Mitigate churn risk through early detection, structured action plans, and executive engagement

Onboarding and Program Management
• Partner with Implementation to ensure accurate and timely onboarding
• Establish clear success criteria and ensure customers achieve measurable business value milestones
• Navigate shifting priorities and evolving customer needs while maintaining forward momentum

Executive and Cross Functional Alignment
• Lead recurring customer calls that highlight impact, risk, and future opportunities
• Collaborate closely with Product to represent customer needs and influence product direction
• Take ownership of complex customer escalations, coordinating cross functional teams to drive resolution while maintaining executive trust

Thought Leadership and Operational Impact
• Create customer facing materials and internal enablement that elevate the discipline of Customer Success at Rockerbox
• Identify systemic friction and proactively improve internal workflows, playbooks, and cross functional alignment

Who You Are

• 6+ years in Customer Success, Consulting, or Strategic Account Management with enterprise level scope
  • Proven experience managing large, complex accounts with measurable business outcomes
  • Strong data literacy and experience with marketing analytics and media performance optimization a plus
  • Ability to translate technical concepts into clear, compelling narratives for marketing and executive audiences
  • Collaborative communicator who builds strong relationships across varied stakeholders
  • Demonstrated ability to operate with high autonomy, make decisions in ambiguity, and drive outcomes without heavy oversight
  • Experience leading executive conversations and aligning multiple teams around shared goals
  • Comfort balancing long term strategic planning with urgent, high visibility customer needs

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $86,000 - $163,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!