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Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

We are seeking a delivery-focused Program Director to lead complex, multi-workstream transformation programs from planning through execution and stabilization, as part of the Transformation Office, which drives high-impact, cross-functional initiatives to improve scalability, efficiency, and organizational effectiveness.

This role is hands-on and execution-driven. You will be responsible for ensuring initiatives move forward on schedule, risks are proactively managed, stakeholders are aligned, and outcomes are delivered. You will operate as the connective tissue across Product, Engineering, Operations, Finance, Legal, Compliance, and GTM teams — driving accountability and momentum.

This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3-days per week in the office).

What You'll Be Doing:

Program Execution & Delivery

• Own end-to-end execution of enterprise-level transformation programs.

• Break down large initiatives into structured, trackable workstreams with clear owners and deliverables.

• Build and maintain detailed program plans, dependency maps, RAID logs, and milestone trackers.

• Drive weekly execution cadences and enforce accountability across stakeholders.

• Escalate and resolve blockers quickly to maintain forward momentum.

Cross-Functional Coordination

• Align functional teams on priorities, sequencing, and resource allocation.

• Ensure clarity of scope and prevent scope creep through disciplined change control.

• Facilitate working sessions to resolve operational friction and decision bottlenecks.

• Track and manage cross-team dependencies to avoid delivery delays.

Governance & Reporting

• Establish structured reporting mechanisms (dashboards, status reports, executive summaries).

• Lead program review forums and provide clear, concise updates to senior leadership.

• Monitor progress against KPIs, timelines, and budgets.

• Maintain visibility into risks, mitigation plans, and issue resolution.

Operational Implementation

• Support implementation of new systems, tools, workflows, or operating models.

• Partner with business leaders to transition initiatives from project phase to steady-state operations.

• Ensure adoption plans are in place and measurable outcomes are achieved.

• Identify inefficiencies and drive continuous improvement post-launch.

Results & Accountability

• Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction).

• Ensure initiatives are not only launched, but fully embedded and delivering value.

What You'll Bring:

Experience

• 7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments.

• Proven experience leading multi-workstream initiatives with measurable business impact.

• Strong track record of driving execution in fast-paced, high-growth environments.

• Experience working across technical and non-technical teams.

Skills & Competencies

• Strong project and program management discipline.

• Exceptional organizational and follow-through skills.

• High accountability mindset with bias toward action.

• Comfortable managing ambiguity while maintaining structure.

• Strong stakeholder management and influencing skills.

• Excellent written and verbal communication skills.

• Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com).

Preferred Qualifications

• PMP or PgMP certification.

• Experience in identity verification, payments, compliance, or regulated industries.

• Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling).

• Consulting or operational transformation background.

What Success Looks Like:

• Programs delivered on time with minimal surprises.

• Clear ownership and accountability across workstreams.

• Risks identified early and mitigated effectively.

• Measurable operational improvements realized and sustained.

• Strong executive confidence in program visibility and execution rigor.

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

Compensation Range: CA$130K - CA$170K