About Theator

Theator is a surgical intelligence company building a platform that turns the operating room into a source of structured, actionable data. Our AI-powered platform captures, analyzes, and indexes surgical video so that surgeons, hospital systems, and care teams can improve outcomes, reduce variability, and accelerate learning across every procedure.

We partner with leading hospital systems across North America to help surgical teams get measurable value from intraoperative data.

About the Role

We are hiring a paid Customer Success Intern based in the Cleveland metro area to support one of our flagship health system customers across four hospital locations. You will work side-by-side with our Customer Success team and directly with surgeons and clinical staff to drive adoption of the Theator platform, demonstrate its value in day-to-day surgical workflow, and capture feedback that shapes the product and our account strategy.

This is a hands-on, in-the-field role ideal for a motivated student or recent graduate who wants exposure to enterprise healthcare technology, surgical innovation, and customer-facing work in a high-growth startup environment.

What You’ll Do

• Spend the majority of your time onsite at four customer hospital locations across the Cleveland metro area, building relationships with surgeons, surgical teams, and hospital stakeholders.
• Help surgeons onboard to the Theator platform — walking them through their surgical video library, key features, and workflows that drive the most value.
• Partner with the Director of Customer Success (North America) to execute the account adoption plan across the four sites.
• Track engagement metrics, usage, and adoption milestones; flag risks early and propose interventions.
• Collect structured feedback from end users and communicate it back to Customer Success, Product, and Clinical teams.
• Support in-person training sessions, department meetings, case reviews, and onsite demos.
• Travel between hospital sites and to occasional local meetings (approximately 15% of your time).
• Document best practices, FAQs, and playbooks that can scale to other accounts.

What We’re Looking For

• Currently pursuing or recently completed a degree in business, pre-med, health sciences, healthcare administration, or related field of study.
• Strong interpersonal and communication skills — comfortable interacting with senior clinicians, OR staff, and hospital administrators.
• Highly organized, self-directed, and reliable; able to manage a schedule across multiple hospital locations with minimal supervision.
• Curiosity about healthcare, surgery, and how technology is transforming clinical care.
• Professional demeanor and ability to represent Theator in a clinical setting.
• Comfort with Microsoft Office / Google Workspace and picking up new software quickly.

Requirements

• Based in or able to reliably commute within the Cleveland, OH metro area for the full duration of the internship.
• Must have a reliable personal vehicle, a valid driver’s license, and active auto insurance (mileage and gas are reimbursed).
• Able to commit to full-time (40 hours/week), Monday through Friday, from May 18, 2026 through at least August 21, 2026.
• Two paid sick days, any further days off will be unpaid.
• Authorized to work in the United States.
  

Why Join?

This internship offers direct exposure to the intersection of AI, surgery, and enterprise SaaS at a company helping to redefine what the operating room can learn from itself. You’ll build relationships with leading surgeons, work alongside a seasoned Customer Success team, and leave with a portfolio of real, measurable impact across four hospital sites.