Fundbox is the pioneer of embedded working capital solutions for SMBs, with 500,000+ small businesses connected. We have partnered with leading SMB platforms to help over 125,000 customers unlock growth through fast, simple access to more than $5B in capital.

We are looking for a Customer Success Specialist to join our team! In this role, you’ll support multiple functions, including Customer Support, Collections, and Fraud Prevention. You will interact with customers daily to provide account assistance, resolve issues, and ensure a smooth experience with our Merchant Cash Advance (MCA) product.

At Fundbox, we view customer service as a powerful growth and retention tool. As part of this team, you’ll gain direct insight into customer needs and provide valuable feedback to help improve our product and customer-centric processes.

**Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Fundbox will not hire any applicants for this role who require employer sponsorship for a non-immigrant visa

• Professional bilingual proficiency in English and Quebec French

• A genuine desire to help individuals and small business owners succeed

• A highly customer-centric mindset with strong empathy and problem-solving skills

• Strong work ethic and dependability, with a commitment to follow through on tasks

• The ability to assess situations quickly and make informed decisions

• Experience documenting results and ensuring follow-through on customer cases

• Excellent communication skills with an empathetic approach, balancing customer retention with financial responsibility

• Ability to learn and research independently to stay informed on industry best practices and evolving fraud tactics

• Experience as a fraud analyst or customer support professional

• High attention to detail to accurately assess risk and ensure compliance

• Experience working on customer-facing teams

• MCA Experience is a plus

• Fraud Prevention & Risk Management:
  Analyze fraudulent activity, assist with identity verification, and support ongoing investigations.

• Collections & Repayment Solutions:
  Engage with customers on delinquent accounts, offering repayment solutions while maintaining a positive customer experience.

• Customer Support:
  Handle inbound and outbound calls, emails, and follow-ups to address inquiries related to accounts, payments, document reviews, and technical support.

• Client Relationship Management:
  Build and maintain positive customer relationships while ensuring high satisfaction.