Job Description

We're looking for an Intermediate Software Developer, AI who can explore, design, build, test, deploy, monitor and maintain artificial intelligence (AI) systems that are highly integrated with our product and deliver value to our customers. This position will work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. Your team will own the entire AI Product Lifecycle from early ideation research to beta releases to production ready, scalable product suitable for new and existing customers. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Montreal. In this role, you will report to the Manager, Software Development.

WHAT YOU’LL DO: 

• Design and build our AI platform used by multiple features across products
  • Implement using API-first, TDD and CICD, our core AI capabilities to allow new AI-powered features across teams and products (NLP, retrieval, recommendation, generation, etc.)
  • Continuously improve our core AI capabilities leveraging state-of-the-art algorithms and methods
  • Balance decisions for cost, quality, performance, personalization and responsibility
• Operate our AI platform to serve operational & customer functionality
  • Diagnose and mitigate AI systems failure
  • Setup the right metrics and bias evaluation to monitor AI systems quality
  • Apply AI development best practices, including DevOps & MLOps mindset
• Translate business and operational needs into AI solution
  • Collaborate with product managers, user experience researchers and other software developers to understand customer problems
  • Brainstorm ideas in groups, make hypotheses, validate them methodically and present your findings to your peers for review.
• Work with the following technologies: Python, LLM (agents, tools, evaluation), AI frameworks/library (LangChain, PyTorch, sklearn, transformers, pandas, etc.), ElasticSearch, AWS, Docker, Kubernetes, RESTful API

WHAT YOU’LL NEED: 

• A degree in Computer Science or Engineering with a specialization in artificial intelligence (i.e. machine learning, NLP, recommendation, generative, etc.), and at least 3 years of experience in developing and maintaining software, or an equivalent level of education or work experience, and a track record of substantial contributions to AI projects with high business impact
• You are proficient in Python using ML/DL frameworks and libraries and at least familiar with one of Node.js or Go
• Demonstrated experience working with a team on medium-to-large sized projects that had an impact on business, including an understanding of releasing and iterating on AI models used by customers.
• Any experience with LLM-based project will be well perceived 
• You know how to apply best practices to ensure high-quality code and AI systems (i.e. automated tests; code reviews; metrics and bias evaluation).
• You have experience in AI systems design: analyze a problem & data from a customer perspective with an AI lens, design data flow and algorithms (ranking, classification, prediction, clustering), drive discussions, and propose technical solutions.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Self Development: is personally committed to, and actively works to continuously improve
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions

WHO YOU ARE: 

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community. 
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. 
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.