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Account Manager, SMB

Yotpo

Toronto, CA
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Enterprise Software
  • Post Date: 05/14/2024
  • Website: yotpo.com
  • Company Address: 233 Spring St, New York, NY, 10003

About Yotpo

Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships.

Job Description

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Account Manager, you will drive incremental revenue by strategically partnering with existing customers in our SMB portfolio. You will sell additional products and/or expand the scope of existing packages, while navigating sales cycles across multiple product offerings.

You take a methodical approach to sales, continuously seeking opportunities to maximize efficiency and effectiveness. You are a self-starter, prioritize effectively, and build for scale. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs. Although you are competitive with yourself, your ultimate goal is winning as a team. You optimize for long-term success over short-term gains.

You will:

  • Serve as a trusted advisor to our clients, educating them on the value of a consolidated eCommerce stack.
  • Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages.
  • Continuously identify creative strategies to engage clients and close incremental revenue, managing cross-sales cycle from lead to close.
  • Evangelize Yotpo’s vision and products, tailoring its presentation to the needs of different customer types.
  • Partner cross-functionally with Customer Success, Product, Marketing, and Operations to optimize customer experience and business outcomes.
  • Utilize Sales CRM tools to track sales progress as well as forecast and prioritize to achieve quarterly quota goals.
  • Understand and learn about the e-commerce industry, including competitive product offerings.

About you:

  • 2+ years experience managing a full sales cycle.
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Excellent organizational and interpersonal skills.
  • Outstanding written and verbal communication.
  • Track record of over-achieving sales targets.
  • Ability to utilize Sales CRM tools (we use SalesForce).

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo Canada:

  • Company sponsored RRSP matching.
  • 100% coverage of additional benefits programme.
  • Equity in options.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • We are working in a hybrid capacity, spending 3 days per week in our Toronto office.

Yotpo’s employee-centric culture has consistently earned us coveted spots onBuilt In’sBest Places to Worklists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includesteam events, educational fireside chats, end of year celebrations,affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work.We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

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