Job Description

About the role:
Worldwide Support at Nutanix
We are obsessed with making our customers successful. We’re comprised of leading technology specialists across networking, virtualization, OS, Cloud, DevOps and Storage domains. Our customer base is growing rapidly and we’re looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90+ NPS score is a testament to this objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage to name a few areas.

Your Role:

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform. 

What You’ll Bring:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Degree in Engineering or CS preferred
• Minimum 3-11 years relative working experience
• Fluent proficiency in English. Bilingual a plus! with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. We’re growing and disrupting the computing industry. Join us and make your mark.

About our business:

Nutanix is a global leader in cloud software and a pioneer in hyper-converged infrastructure solutions, making clouds invisible and freeing customers to focus on their business outcomes. Organizations around the world use Nutanix software to leverage a single platform to manage any app at any location for their hybrid multicloud environments.

 About the team:

We are a fully hybrid team. We operate two to three days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members.

About Nutanix:

With offices in over 40 countries and over 6,000 members worldwide, we are a diverse team. We are a global leader in cloud software and hyperconverged infrastructure (HCI) solutions. By promoting infrastructure automation, we provide an environment in which users' IT departments can focus on applications and services that are more closely related to their business. Our Enterprise Cloud OS software is used all over the world, enabling one-click management and operation in public cloud, private cloud, and edge cloud environments. By simplifying management and operation, system complexity is reduced and TCO is reduced. In addition, by migrating to such a flexible and light-footed solution, it is possible to introduce new technologies quickly and make the most of the cloud environment.
Bloomberg Top 50 Companies to Watch in 2020 [bloomberg.com] They were also named to the Fortune 100 Best Companies to Work For® 2020 [fortune.com].
Nutanix is disrupting the industry while experiencing rapid growth. Come join us in this unique team!