- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Data Analytics & Infrastructure
- Post Date: 03/16/2023
- Website: sqream.com
- Company Address: 7 World Trade Center, 250 Greenwich Street, New York, 10007
- Salary Range: $50,000 - $150,000
About SQream Technologies
SQream provides an analytics platform that minimizes Total Time to Insight (TTTI) for time-sensitive data, on-prem and on-the-cloud. Designed for tera-to-peta-scale data, the GPU-powered platform enables enterprises to rapidly ingest and analyze their growing data – providing full-picture visibility for improved customer experience, operational efficiency, and previously unobtainable business insights.Job Description
Panoply by SQream is looking to hire a passionate and enthusiastic Customer Success Manager to partner with our team of Customer Success Engineers to ensure the customer experiences the platform's full potential.
The ideal candidate can decipher SQL queries, know the underlying technology of REST APIs' and Relational Databases, and empathize with the customer’s needs through written and verbal communication.
Job brief:
A Customer Success Manager at Panoply by SQream focuses on these critical areas of the customer journey:
- Customer Onboarding
- Sales Handoff
- Customer Kickoff Call
- Follow-Up Calls
- Post Onboarding
- Monitor Customer Health Dashboard to:
- Mitigate churn
- Identify potential for expansion
- Customer Advocacy
- Business Reviews for Strategic Customers
- Ongoing Education
- Identify Upsell Opportunities
Responsibilities:
- Be a knowledge expert about Panoply - know the ins and outs of our platform, how our system works, and the underlying technologies we are built on.
- Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Panoply in relation to them.
- Research and triage technical inquiries for our users.
- Create resources that answer common questions asked by our users and expand our user’s knowledge of the platform and industry.
- Be the voice of our users - advocate for features that would help to improve the customer’s experience.
Requirements
- Previous experience as a Customer Success Manager, Customer Success Engineer, Support Engineer, Sales Engineer, or similar roles.
- Bachelor’s Degree
- Ability to diagnose and troubleshoot technical issues, provide creative solutions, and communicate them to non-technical users in written form.
- Comprehend SQL functions to understand the context of the query.
- Troubleshoot REST API calls using tools such as Postman, Retool, etc.
- Previous experience working with:
- REST APIs
- Relational database technologies
- NoSQL database technologies
- AWS (e.g., S3, CloudWatch, etc.)
- GCP (e.g., Cloud Storage, Cloud Logging, etc.)
Blumberg Capital is an early-stage venture capital firm that partners with passionate entrepreneurs to innovate and build successful technology companies.