- Job Type: Full-Time
- Function: IT
- Industry: Enterprise Software
- Post Date: 05/25/2023
- Website: yotpo.com
- Company Address: 233 Spring St, New York, NY, 10003
About Yotpo
Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships.Job Description
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video.
Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
Yotpo is looking for a brilliant Global IT Director to be responsible andaccountable for the smooth running of our computer systems.
You will supervise the implementation of new policies and the maintenance of ourcompany’s computing needs.
An ideal candidate will have improved skills, proven professional experience, and detailed knowledge of the industry’s best practice processes.
You will bring IT support, team, operations, and infrastructure to the next level byplanning and managing our SaaS environment.
Responsibilities:
- Oversee IT operations and service desk and supervise systems and IT staff across all company sites
- Develop, manage, and track the IT department's annual work plan and budget
- Oversee global team members, evaluate them according to established goals and provide guidance to support their personal growth.
- Take the initiative to learn and enhance technical knowledge continually
- Ensure the security of data, network access, and backup systems following
- InfoSec policies
- Create processes and standards for selecting, implementing, and supporting systems
- Handle IT annual budget and ensure cost-effectiveness
- A desire for constant improvement and excellence
- Interfaces with Security and DevOps teams
Requirements:
- 6+ years of experience working in IT operations, supervising technology teams, and overseeing information technology cloud base projects, in global companies
- Proven and meaningful experience in managing IT and helpdesk teams
- Excellent understanding of computer systems, security, network, firewalls and systems administration, back-office systems, identity management, hardware, and new developments in the IT domain
- Have a “can-do” approach
- Familiar with cloud-based IT solutions – preferably AWS
- Exceptional skills with Mac OS, in addition to Windows & Linux
This role reports to the CIO (VP of Information Systems and Technology)